Data Privacy Statement
We value your privacy at BeaconTrailLab
Information We Collect
If you reach out about corporate floral designs or gift services, we gather information you supply willingly. This covers your name, company name, email, phone, delivery locations, and any particular specifications for your floral request. Payment details are collected when placing orders, but are handled securely by our payment partners.
For corporate clients, we might also collect extra business data like registration details, preferred delivery timelines, and budget constraints to tailor our service to your corporate needs.
When you browse our site, we automatically collect certain technical details, including your IP address, browser, device information, and your navigation on the site. We use this to optimize performance and learn how customers discover our services.
How We Use Your Information
We primarily use your personal data to complete orders and deliver quality customer support. This involves processing orders, arranging deliveries, crafting customized arrangements per your specifications, and keeping you informed about your service requirements.
We also analyze the data to enhance our services and website experience, helping us identify which corporate flower offerings are most beneficial to clients and how to better serve businesses in United Kingdom.
Information Sharing and Disclosure
BeaconTrailLab respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may disclose essential details to trusted service partners who assist in running our business. This includes delivery providers, payment processors, and technical service vendors. These partners are contractually bound to safeguard your data and use it solely for the services they render to us.
We may disclose data when required by law, court orders, or government requests. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to guard it. This involves safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it travels between your browser and our servers.
Limited Access
Only personnel with legitimate need to access data for providing services can view customer information.
No online transmission method is entirely secure. We continuously improve our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. In line with applicable laws, you may be entitled to access, update, erase, or limit how your information is used.
To exercise these rights, contact us via the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose for collection.
Typical Retention Durations:
- Customer contact and order details: three years after the last service interaction
- Payment records: seven years to satisfy tax and accounting needs
- Website analytics data: two years and two months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance how you browse and to learn how visitors interact with our site. Cookies store your preferences and help us assess site performance.
You can manage cookie options via your browser settings. Note that turning off some cookies might impact how the site works. For more details about our cookie practices, please see our Cookie Policy.
Third-Party Links
This site may include links to external websites or services. This privacy policy covers only BeaconTrailLab and our site. We are not liable for the privacy practices of other sites.
We recommend checking the privacy notices of any third-party sites you reach via links on our site.
Policy Updates
We sometimes revise this privacy policy to reflect changes in our practices, services, or legal obligations. If substantial updates are made, we will refresh the "Last Updated" timestamp at the top of this document.
Please take a moment to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding our handling of your information, please reach out to us.
Contact Us About Privacy
BeaconTrailLab Privacy Team
38 Floral Court, London
London, United Kingdom SW3 2BP
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within a week.